September 1st, 2020
Despite the exceptional circumstances in which we find ourselves at the moment, we don't want you to have to give up your vacation - and we want you to be able to book your trip without any worries. In order to provide you with additional security for your booking, we have introduced a new rebooking and cancellation policy so that you are able to easily rebook or cancel your trip free of charge if the worst comes to the worst. These are the details:
Free Cancellation With the Tourlane 100% Money-Back Guarantee
For new bookings with a departure date in 2021 and beyond made between May 10th 2020 and October 1st 2020, you may cancel your complete Tourlane package (activities, hotels, tours, excl. flight) free of charge up to 30 days before your departure and get 100% of your money back. To stay flexible, we recommend that you choose a flexible fare when booking your flight.
View Tourlane’s guide to the safest places to travel once bans are lifted here.
Full Flexibility for Your Booking
Stay flexible with our new rebooking service until shortly before your departure. For new bookings with a departure date in 2021 and beyond made between May 10th and October 1st 2020, you may rebook your Tourlane package (activities, hotels, tours) free of charge up to 30 days before your departure (subject to availability). Rebooking is only allowed once and you must inform us 30 days before your planned departure. Any additional costs incurred due to changes in your schedule or upgrades, such as additional fees in high season or upgrades to your accommodation, will still apply. To remain flexible, we recommend that you choose a flexible fare when booking your flight.
Your Dream Trip at a Dream Price
Benefit from the best possible prices, which we were able to negotiate with our partners. Enjoy the most beautiful hotels, tours, and activities at great prices in over 50 destinations worldwide.
The Tourlane Safety Promise:
Book your flights, accommodation, guides, and transfers all in one place. We only work with suppliers who comply with our strict hygiene and safety guidelines.
Receive 24-hour support and immediate assistance in emergencies
Benefit from professional security and crisis management. We help you solve any kind of problem - whether it be a breakdown in the middle of nowhere or a medical emergency.
We want your trip to be perfect. Our Travel Experts will help you to create a tailor-made itinerary for your dream vacation and organise the entire trip, including all flights, accommodation, transfers and activities, completely free of charge and without obligation. Travel is a human right and a dream of mankind. Wanderlust is unquenchable. We will soon be able to travel again, so we are already looking forward to planning your dream vacation.