TourlaneCare

TourlaneCare: Always there for you.

We want your Tourlane to be safe and worry-free - before your departure and during your vacation. We ensure this with our flexible cancellation and rebooking policy, as well as a competent, reliable crisis and safety management.

EASY & FREE OF CHARGE

Cancelling your Tourlane

To remain truly flexible, we recommend that you choose a flexible fare when booking your flight. 

TRIPS BOOKED BETWEEN MAY 10th, 2020 AND JUNE 30th, 2022

• You may cancel your Tourlane free of charge up to 30 days before your departure.

• You will receive 100% of your money back.

• This applies to your complete Tourlane package (activities, hotels, tours, excl. flights).

TRIPS BOOKED BETWEEN JULY 1st, 2022 AND JUNE 30TH, 2023

• You may cancel your Tourlane free of charge up to 60 days before your departure.

• You will receive 100% of your money back.

• This applies to your complete Tourlane package (activities, hotels, tours, excl. flights).

FLEXIBLE & WORRY-FREE

Rebooking your Tourlane

To remain truly flexible, we recommend that you choose a flexible fare when booking your flight.

TRIPS BOOKED BETWEEN MAY 10th, 2020 AND JUNE 30th, 2022

• You may rebook your Tourlane up to 30 days before your departure.

• You can only rebook once and must notify us 30 days prior to your scheduled departure.

• Any additional costs incurred due to changes in your plans or upgrades, such as additional fees during peak season or upgrades to your accommodation, will still apply.

• This applies to your complete Tourlane package (activities, hotels, tours, excl. flights).

TRIPS BOOKED BETWEEN JULY 1st, 2022 AND JUNE 30TH, 2023

• You may rebook your Tourlane up to 60 days before your departure.

• You can only rebook once and must notify us 60 days prior to your scheduled departure.

• Any additional costs incurred due to changes in your plans or upgrades, such as additional fees during peak season or upgrades to your accommodation, will still apply.

• This applies to your complete Tourlane package (activities, hotels, tours, excl. flights).

This policy does not extend to trips to Botswana and Alaska. All new reservations are subject to a 20% non-refundable cancellation fee at the time of booking. Reservations may be changed without charge up to 60 days prior to the start of the trip. Between 60 and 30 days, we charge 20%. After this period, the usual cancellation fees apply.

COMPETENT & RELIABLE

Our Safety Promise

We want your Tourlane to be perfectly safe and worry-free. That is why the following services are guaranteed by us and our local partners.

• Strict guidelines for hygiene and safety

• Reliable support by a crisis team

• 24/7 emergency assistance

• Professional security management