The Tourlane Travel Promise

March 1st, 2023

Despite the exceptional circumstances in which we find ourselves at the moment, we don't want you to have to give up your vacation - and we want you to be able to book your trip without any worries. In order to provide you with additional security for your booking, we have introduced a new rebooking and cancellation policy so that you are able to easily rebook or cancel your trip free of charge if the worst comes to the worst. These are the details:

Free Cancellation With the Tourlane 100% Money-Back Guarantee

As of the 1st of July 2022, for new bookings completed between July 1st, 2022 and March 31st, 2023, you may cancel your complete Tourlane package (activities, hotels, tours, excl. flight) free of charge up to 60 days before your departure and get 100% of your money back.*

For bookings completed between May 10th 2020 and June 30th 2022, you may cancel your complete Tourlane package (activities, hotels, tours, excl. flight) free of charge up to 30 days before your departure and get 100% of your money back.*

To stay flexible, regardless of when your booking was made, we recommend that you choose a flexible fare when booking your flight.

*To use this service, all travelers over the age of 12 must present a 2G proof of vaccination valid at the time of travel. View Tourlane’s guide to the safest places to travel once bans are lifted here.

Full Flexibility for Your Booking

Stay flexible until shortly before your departure with our new rebooking service. For new bookings made between July 1st, 2022 and March 31st, 2023, you can rebook your Tourlane (activities, hotels, tours) free of charge up to 60 days before your departure (subject to availability). You can only rebook once and must notify us 60 days prior to your scheduled departure. Any additional costs incurred due to changes in your plans or upgrades, such as additional fees during peak season or upgrades to your accommodation, will still apply. To remain truly flexible, we recommend that you choose a flexible fare when booking your flight. 

Please note that for bookings made between May 10th, 2020 and June 30th, 2022, you can rebook your Tourlane free of charge up to 30 days before departure (activities, hotels, tours). 

Are excluded trips to Botswana and Alaska, as well as Tourlane group trips. All new reservations are subject to a 20% non-refundable cancellation fee at the time of booking. Reservations may be changed without charge up to 60 days prior to the start of the trip. Between 60 and 30 days, we charge 20%. After this period, the usual cancellation fees apply.

Also excluded are group trips that are not organized by Tourlane but by external providers. In this case, the general terms and conditions of the service provider concerned apply.

Your Dream Trip at a Dream Price

Benefit from the best possible prices, which we were able to negotiate with our partners. Enjoy the most beautiful hotels, tours, and activities at great prices in over 50 destinations worldwide.

Worry-Free Travel

The Tourlane Safety Promise:

• Book your flights, accommodation, guides, and transfers all in one place. We only work with suppliers who comply with our strict hygiene and safety guidelines.

• Receive 24-hour support and immediate assistance in emergencies

• Benefit from professional security and crisis management. We help you solve any kind of problem - whether it be a breakdown in the middle of nowhere or a medical emergency.

We want your trip to be perfect. Our Travel Experts will help you to create a tailor-made itinerary for your dream vacation and organise the entire trip, including all flights, accommodation, transfers and activities, completely free of charge and without obligation. Travel is a human right and a dream of mankind. Wanderlust is unquenchable. We will soon be able to travel again, so we are already looking forward to planning your dream vacation.