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Tourlane Travel – General Terms and Conditions

Dear Traveler,

Welcome to Tourlane.com. As your personal Travel Expert, we’ll help you plan a tailor-made trip packed with moments to remember for a lifetime. Please read our General Terms and Conditions and travel information carefully as these are the terms of the contract between you and Tourlane LLC, hereinafter referred to as “Tourlane”.

This Website is provided solely to assist users in connecting travelers with Travel Experts, making legitimate reservations or otherwise transacting business with Travel Suppliers and for no other reason. The terms “we”, “us”, “our”, and “Tourlane” refer to Tourlane. The term “you” or “customer” refers to the customer visiting or using the Website and/or connecting with a travel expert through us on this Website.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). These terms and conditions are valid for all Tourlane bookings, and are subject to change. The most current terms and conditions at the time of your departure will apply. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described in our Privacy Policy. If you do not agree to the Terms of Use or the Privacy Policy, please do not use or book any reservations through this Website or our Travel Experts.

Use of the website

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Website in accordance with all Terms of Use herein. If you are using this Website and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms of Use. You agree to be financially responsible for all of your use of the Website (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Website is true, current, complete and accurate. Furthermore, you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Privacy policy

Tourlane believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and is incorporated by reference.


Your booking is confirmed and a contract between you and Tourlane will exist when we send you confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to Tourlane immediately. Tourlane has no responsibility for any errors in any documentation except where an error is made by us. Images of destinations and accommodations are intended as examples and may differ in detail from reality.

Pricing and payment

Following the conclusion of a contract an advance payment amounting to 25 % of the travel package price shall become due for payment by the customer to Tourlane. Payment of the residual balance amount shall become due for payment 30 days prior to Tourlane commencing the provision of services. In relation to bookings which are placed within a term shorter than 30 days prior to travel services commencing the entire travel package price shall be payable immediately upon booking. If the customer fails to pay the advance payment and/or the residual balance in accordance with the agreed payment terms, despite Tourlane having duly fulfilled its statutory information duties and being ready and able to duly perform the contractual travel package services, and provided moreover, the customer does not hold any legal or contractual right to retain such payments, Tourlane will submit to the customer a reminder notice defining a period within which the customer is to effect such overdue payments and announcing that, in the event of the customer continuing to fail effecting such payments, Tourlane will rescind the travel contract and charge to the customer cancellation fees in accordance with the provisions below.

Cancellation fees, processing and booking amendment fees, as well as insurance premiums, are due immediately after invoicing by Tourlane. The travel documents will be sent to the customer in advance of departure after receipt of his final payment at Tourlane. If the booking is made less than 30 days before arrival, the entire travel price is due immediately upon receipt of the written travel confirmation. Payment is possible by bank transfer and credit card.

Refund and cancellation

The customer can withdraw from the trip at any time prior to departure. Return of monies paid to Tourlane will be refundable for individual cancellations per the cancellation table below, less any non-refundable payments/deposits made by Tourlane to secure hotel accommodations, meals, show tickets, admission tickets to attractions, transportation, etc. NO REFUNDS, for any reason, will be paid for individual cancellations received 60 days or less from the departure date.

  • 120 or more days before departure 100% refunded, less $250 administration fee

  • 119 - 61 days before departure 50% refunded

  • 60 days or less no refund

Group tour cancellation due to falling short of minimum number of booked participants

Tourlane shall be entitled to cancel the tour due to failing to generate a minimum amount of participant bookings in accordance with the following rules:

  • The minimum number of participants and the latest time at which a booking may be cancelled by Tourlane has been accordingly mentioned within the information provided by Tourlane prior to concluding the travel package contract.

  • The minimum number of participants and the latest time at which a booking may be cancelled by Tourlane must be mentioned also in Tourlane’s booking confirmation or the booking confirmation.

  • Tourlane shall without undue delay, notify travel customers of any cancellations becoming necessary once it has been ascertained that the travel package contract will not be performed due to not reaching the minimum number of bookings.

  • Any such cancellation by Tourlane that is notified later than 30 days prior to commencement of the affected travel package contract shall not be allowed.

  • If no travel service under the travel package contract is performed for the aforementioned reasons, the customer shall be fully refunded any and all payments previously paid to Tourlane without undue delay.

Special requests

Tourlane accepts special requests only for the purpose of forwarding same to the Travel Supplier. Unless explicitly agreed otherwise, Tourlane shall not be liable for the fulfillment of such special requests. Such requests shall neither constitute any contractual condition nor contractual basis for the facilitating agent or the booking statement of the customer. The customer shall be informed that special requests generally only become part of the Travel Supplier’s contractual obligations subject to the -Travel Supplier having given express confirmation to this effect.

Conduct expected

Each customer is expected to act responsibly and adhere to all behavior guidelines established by the Travel Supplier. Any failure to respond to the guidance of the Travel Supplier can result in the immediate return home of the offending customer. Any customer sent home for behavior or disciplinary issues will be sent at their sole expense, and no refund will be available for any portion of the trip. Additionally, customers shall hereby defend, indemnify, and hold harmless Tourlane against any, and all third-party claims arising out of any conduct or omission in breach of these terms and conditions or that otherwise create liability for Tourlane.

Changes prior to tour

1. Tourlane or Travel Supplier Changes

Cancellation or Rescheduling by Travel Supplier or other Third Party: In the event the Travel Supplier or other entity associated with the Travel Supplier chooses to change the departure date, the standard cancellation charges remain effective for the original departure date. Cancellation of a tour without Tourlane’s consent is subject to standard cancellation charges. Cancellation by Tourlane: Tourlane reserves the right to cancel any tour at its sole discretion. In the unlikely event a tour is cancelled by Tourlane and Tourlane is unable to reschedule, all funds collected from any participant will be promptly refunded in full. Money is refunded to the original payer.

After conclusion of the contract, the customer is not entitled to make changes to the travel date, the travel destination, the place of departure, the accommodation, the type of catering, the type of transport or other services (rebooking). Tourlane may charge the Customer a rebooking fee per Passenger affected by the rebooking if the following deadlines are met. The rebooking fee amounts - except in the cases of the last sentence of this section 9.1 - to € 50 per affected traveller up to the time of the beginning of the second cancellation level of the respective type of travel in accordance with the above regulation in section 8. Clause 8.5. applies accordingly. Any resulting travel price differences will be taken into account irrespective of this. A rebooking fee will not be charged if the rebooking is necessary because Tourlane has provided no, insufficient or incorrect pre-contractual information to the Passenger pursuant to Art. 250 § 3 EGBGB; in this case the rebooking is possible free of charge.

2. Customer Changes

Tourlane cannot offer changes with regard to the booked time, place of destination or departure, accommodation, the means of transport as well as the place of boarding or disembarking (booking amendments). If a booking change is possible and applied in accordance with the customer’s request, Tourlane, provided the timelines defined below are duly observed, shall be entitled to charge a booking change fee per person affected by such requested change. Unless specifically agreed otherwise prior to Tourlane accepting a booking change, the fee for changes shall amount to $50 per affected traveler plus any costs and fees associated with such change. All changes are at the sole discretion of Tourlane. Any customer request to change travel bookings which are communicated at any time later than 60 days prior to departure, provided such change is possible at all, may only be applied by way of the customer cancelling the travel contract in accordance with the cancellation clause above and the conditions provided herein while simultaneously placing a new booking. This shall however not apply in relation to booking change requests which incur only minor costs.

Travel insurance

Tourlane strongly recommends that you are covered by adequate travel insurance for your arrangements. Such insurance at a minimum should cover your losses sustained as a result of cancellation, trip interruption, medical issues, and repatriation in the event of accident or illness. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Tourlane cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. If you choose to travel without adequate insurance coverage, we will not be liable for any of your losses howsoever arising, which would have been covered had you purchased adequate insurance. Tourlane arranges relevant offers from insurers.

Travel supplier rules and restrictions

Tourlane is a travel consultation service that connects travelers to Travel Suppliers based on the traveler’s destination and needs. Tourlane does not provide, own, or control any of the Travel Products, such as flights, accommodations, rental cars, packages, or travel insurance (the “Travel Products”). The Travel Products are owned, controlled or made available by third parties (the “Travel Suppliers). The Travel Suppliers are responsible for the Travel Products. The Travel Supplier’s terms and privacy policies apply to your booking so you must agree to and understand those terms. Furthermore, the terms of the actual Travel Supplier (airline, hotel, insurance, etc.) apply to your travel, so you must also agree to and understand those terms. Your interaction with any Travel Supplier accessed through the Website is at your own risk; Tourlane does not bear any responsibility should anything go wrong with your booking or during your travel unless it solely was responsible for the event.

You acknowledge that some Travel Suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Travel Supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable Travel Product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. Tourlane is not liable for any costs incurred due to hotel relocation.

International travel

By offering reservations for travel in particular international destinations, Tourlane does not represent or warrant that travel to such areas is advisable or without risk. Tourlane will not be liable for damages or losses that result from travel to such destinations. It is your responsibility as a traveler that you read and adhere to published information and government reports about your destination.

You and any children traveling with you must be in possession of a machine-readable passport valid for 6 months after the trip return date along with all applicable visas. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination, including stopovers. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.

For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your local consular services. Obtaining and carrying these documents is your sole responsibility. Tourlane bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation/holiday related to improper documentation or government decisions about entry.

Health: Recommended inoculations for travel may change. Tourlane is not a medical advisor or medical expert, and cannot determine your health or fitness for travel. Before departure, you should consult your doctor so they can consider your medical history and expected destinations in order to provide you current recommendations. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Liability disclaimer

The carriers, hotels, and other Travel Suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Tourlane. Tourlane is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Tourlane has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond Tourlane’s direct control, and Tourlane has no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.


Subject to these Terms, you will defend, indemnify and hold Tourlane and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including—without limitation—reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to the Website, or Intellectual Property.

Entire agreement; Severability

This agreement, including any other terms and conditions referenced herein, constitutes the entire agreement with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to this Website. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Jurisdiction and applicable law

These Terms & Conditions and any agreement to which they apply are governed in all respects by the laws of the state of Delaware without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Tourlane no later than sixty (60) days after the completion of the Tourlane vacation. Guest claims not submitted and received within this time shall be deemed waived and barred.

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