Question 1

What are the benefits of booking with Tourlane?

Accepted Answer

When traveling with Tourlane, you get a trip tailored exactly to your needs and wishes. Talking to one of the Tourlane travel experts you just have to share everything you are looking for in your next trip – and we will take care of making it happen. Saving you hours and hours of research and a multitude of travel documents, you will book your Tourlane in one go. For all transport, accommodation, and activities you will be provided with the best service and only one touchpoint in case you need support before, during or after your trip.

Question 2

How exactly do I plan and book a trip with Tourlane?

Accepted Answer

The best way is to request a personal consultation with one of Tourlane's travel experts right here on our website. We will then get back to you shortly to set up an appointment for an initial consultation. During this meeting you can tell us all your wishes, and we can use these to put together an initial offer for you, free of charge. In a next call you can then make individual adjustments to it - and book your complete trip including transfers, accommodations and activities through us as soon as you are completely happy about it.

Question 3

What does it cost to be consulted by a travel expert and getting an offer?

Accepted Answer

Advice from our Tourlane travel experts is free of charge and non-binding, so is the first offer for your Tourlane.

Question 4

What is the difference between Tourlane and a traditional travel agency?

Accepted Answer

At Tourlane, we make personalized travel simple - by making it easy for our customers to plan and book their tailor-made trip online. Thanks to our innovative software and local partners, our travel experts can customize and book your trip in real time – providing you with the best value-for-money out there.

Question 5

Is the Tourlane service also available in Austria and Switzerland?

Accepted Answer

Yes, the Tourlane service is also available in Austria and Switzerland.

Question 6

What ways are there to contact Tourlane?

Accepted Answer

You can reach our travel consulting service at +49 157 - 359 947 13. If you have any questions about an existing trip, please contact our customer service via +49 30 - 837 953 30 between 8am and 8pm from Monday to Saturday.

Question 7

Do I get a guarantee certificate for my trip?

Accepted Answer

Yes, you will receive a protection certificate that will protect you in the event of Tourlane's insolvency. This serves as insolvency protection, where insurance companies refund the prices paid by the customer.

Question 8

How will I be looked after during my trip?

Accepted Answer

We have various local partners in the destination country with whom we work closely. You can contact them at any time in case of an emergency - but our team in Germany is also on call 24/7. Of course we can also book a personal guide for you if you are interested.

Question 9

Does Tourlane arrange travel cancellation insurance?

Accepted Answer

We recommend that you take out travel cancellation insurance for every trip so that you are protected, for example, in the event of illness. For this purpose we work together with Hanse Merkur.

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