TourlaneCare

TourlaneCare: Always By Your Side

Your Tourlane trip should be smooth from start to finish. To guarantee you a peaceful and safe experience, each TourlaneCare option includes:

• Strict hygiene and safety guidelines

• A team dedicated to your safety and crisis management

• Immediate assistance in English available 24/7 in case of emergency

Plan your trip with peace of mind and handle unexpected events with TourlaneCare.

The TourlaneCare Basic option is automatically included for all new bookings. If you want optimal flexibility, choose the TourlaneCare Flex option for an additional fee. Review our options below to find the best fit for you.

TourlaneCare Basic

Our standard option that’s automatically included with your reservation, at no additional cost.

CHANGES With TourlaneCare Basic, you can change your Tourlane trip up to 30 days before your departure. Additional fees of $100 per person will be charged, as well as any price difference.

CANCELLATION If you cancel your Tourlane trip, fees will be charged depending on the period before your departure:

• Up to 45 days before departure: 20% of the booking amount

• 44 to 30 days before departure: 30% of the booking amount

• 29 to 20 days before departure: 45% of the booking amount

• 19 to 14 days before departure: 75% of the booking amount

• 13 to 7 days before departure: 85% of the booking amount

• Less than 7 days or no-show: 90% of the booking amount

TourlaneCare Flex

Add TourlaneCare Flex to your reservation and enjoy greater flexibility for any reason.

CHANGES With TourlaneCare Flex, you can change your Tourlane trip for any reason up to 30 days before your departure with no change fees. You only pay any price difference.

CANCELLATION With TourlaneCare Flex, you can cancel your Tourlane trip for any reason up to 30 days before your departure with no cancellation fees. For cancellations after this date, the following fees apply:

• 29 to 20 days before departure: 45% of the booking amount

• 19 to 14 days before departure: 75% of the booking amount

• 13 to 7 days before departure: 85% of the booking amount

• Less than 7 days or no-show: 90% of the booking amount

AVAILABILITY The TourlaneCare Flex option is valid only for land services (excluding flights). As of December 1, 2023, the TourlaneCare Flex option is available for all destinations, except Tanzania, Kenya, and Namibia.

IMPORTANT DISCLAIMER TourlaneCare Flex is not an insurance product but an optional service that gives you flexibility to change your mind for any reason up to 30 days before your trip start date. If you add the TourlaneCare Flex option to your booking, we waive our normal cancellation and change fees for cancellations or booking changes you request up to 30 days before your trip's start date. TourlaneCare Flex is independent of, and not a substitute for, any travel insurance you may purchase from an insurance company. TourlaneCare Flex does not reimburse you for any third-party costs or other financial losses. TourlaneCare Flex is not applicable to flights included in your booking. The TourlaneCare Flex fee is non-refundable.