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your travels
Keeping you safe

Concerned about your safety? So are we. That’s why we take every measure we can to build safety into each aspect of your trip, no matter where in the world you are.

Here’s how we do it

We work with the best

We only partner with registered providers who adhere to strict safety standards—be it hotels, tours or transport vendors.

We’re proactive

We help you stay one-step ahead of emerging events by actively monitoring your destination's security status.

We’re hands-on

Unlike other online travel companies, we aren’t just salespeople. We’re local travel experts who make sure you’re informed and prepared every step of the way.

We’re available

Our 24/7 emergency hotline is there to help you resolve whatever crisis you may be faced with—be it a breakdown in the middle of nowhere or a medical problem.

Our team in action

Recent incidents we've taken care of

Vehicle collision with bear

Canadian Wilderness, Canada

Summer 2019

Our team took immediate action to replace the vehicle and notify local authorities. We also contacted the customer’s next hotel to delay her arrival.

Medical emergency

Nazca, Peru

Summer 2019

We arranged medical treatment immediately, rebooked the customer's flight once he was cleared to fly, and arranged a business-class upgrade for added comfort on the way home.


Kruger National Park, South Africa

Summer 2019

We contacted our local partners who then guided our customer to another entrance of the park. We also alerted other travelers in South Africa of possible demonstrations.

Offroad breakdown

Swakopmund, Namibia

Summer 2019

We used GPS technology to track our customer’s location, and then organized technical support to fix their vehicle.

Preparing to go

Before you travel, you’ll receive a travel kit and a list of emergency contacts, as well as advice for when you’re at your destination. In addition to that, we recommend the following:

Protect your trip

Our travel insurance covers everything from lost luggage and trip cancelations to medical emergencies.

Register with STEP

The Smart Traveler Enrollment Program (STEP) is a free service that allows you to register with the American Embassy or Consulate at your destination so that they can contact you in an emergency.

Personal advice from Tourlane experts

Flights, itineraries, guides - all from a single source

Individually designed dream trips

Free and non-binding offers

Fast & easy travel planning

Tourlane brings out your inner explorer. As your personal travel expert, we'll help plan you a tailor-made trip packed with moments to remember for a lifetime.


South Africa: Tailor-made

Superb safaris and sensational sauvignon blanc

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