your travels
Keeping you safe
Concerned about your safety? So are we. That’s why we take every measure we can to build safety into each aspect of your trip, no matter where in the world you are.
Here’s how we do it
We work with the bestWe only partner with registered providers who adhere to strict security standards — be it hotels, tours or transport vendors.
We’re proactiveWe help you stay one-step ahead of emerging events by actively monitoring your destination's security status.
We’re hands-onUnlike other online travel companies, we aren’t just sales people. We’re local travel experts who make sure you’re informed and prepared every step of the way.
We’re availableOur 24/7 emergency hotline is there to help you resolve whatever crisis you may be faced with—be it a breakdown in the middle of nowhere or a medical problem.
Our team in action
Recent incidents we've taken care of:
Coronavirus & Travel: Important Information
Worldwide
2022
Tourlane offers various services for customers who are interested in booking a trip but who do not know how to proceed due to the current situation. View all our travel advice here.
Dental emergency
Zanzibar, Tanzania
Winter 2019
An urgent return flight was needed to see a specialist to treat a painful dental emergency. It was New Year’s Eve and we were able to arrange a return flight home, including a transfer to the airport that day for only a minor change fee.
Unexpected news
Lesotho and South Africa
Spring 2020
A couple received the wonderful news of a pregnancy in the first week of their dream vacation. To be extra cautious, they wanted to avoid any malaria-prone regions so we immediately overhauled the final two weeks of their itinerary.
Demonstrations
Kruger National Park, South Africa
Summer 2019
Due to demonstrations in the Kruger National Park in South Africa, we contacted our local partner who was able to safely direct our customers to another park entrance. Naturally, we also advised all other travelers in South Africa of the risk of protests.
Medical emergency
Nazca, Peru
Summer 2019
Because of a medical emergency from a traveler, we immediately arranged medical treatment and rebooked the customer's flight once he was cleared to fly. We were also able to arrange for an upgrade to business class to make the trip home as comfortable as possible.
Preparing to go
Before you travel, you’ll receive a travel kit and a list of emergency contacts, as well as advice for when you’re at your destination. In addition to that, we recommend the following:
Protect your trip
Our travel insurance covers everything from lost luggage and trip cancelations to medical emergencies to make sure our customers are well taken care of.
Get insured
Register with STEP
The free Smart Traveler Enrollment Program (STEP) allows you to register with your destinations American Embassy or Consulate so that they can contact you in an emergency.
Have an emergency?
Our safety team is on standby 24/7 and is ready to support you.
The Best Countries for a Dream Vacation
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Tourlane's Travel Promise
Book With Confidence
Free cancellation with Tourlane's money-back guarantee and flexible rebooking policy.