your travels
Concerned about your safety? So are we. That’s why we take every measure we can to build safety into each aspect of your trip, no matter where in the world you are.
Here’s how we do it
We work with the best
We only partner with registered providers who adhere to strict safety standards—be it hotels, tours or transport vendors.
We’re proactive
We help you stay one-step ahead of emerging events by actively monitoring your destination's security status.
We’re hands-on
Unlike other online travel companies, we aren’t just sales people. We’re local travel experts who make sure you’re informed and prepared every step of the way.
We’re available
Our 24/7 emergency hotline is there to help you resolve whatever crisis you may be faced with—be it a breakdown in the middle of nowhere or a medical problem.
Our team in action
Recent incidents we've taken care of
Coronavirus & Travel: Important Information
Worldwide
2020
Tourlane offers various services for customers who are interested in booking a trip but who do not know how to proceed due to the current situation. View all our travel advice here.
Dental emergency
Zanzibar, Tanzania
Winter 2019
An urgent return flight was needed to see a specialist to treat a painful dental emergency. It was New Year’s Eve and we were able to arrange a return flight home, including a transfer to the airport that day for only a minor change fee.
Unexpected news
Lesotho and South Africa
Spring 2020
A couple received the wonderful news of a pregnancy in the first week of their dream vacation. To be extra cautious, they wanted to avoid any malaria-prone regions so we immediately overhauled the final two weeks of their itinerary.
Demonstrations
Kruger National Park, South Africa
Summer 2019
We contacted our local partners who then guided our customer to another entrance of the park. We also alerted other travelers in South Africa of possible demonstrations.
Medical emergency
Nazca, Peru
Summer 2019
We arranged medical treatment immediately, rebooked the customer's flight once he was cleared to fly, and arranged a business-class upgrade for added comfort on the way home.
Preparing to go
Before you travel, you’ll receive a travel kit and a list of emergency contacts, as well as advice for when you’re at your destination. In addition to that, we recommend the following:
Protect your trip
Our travel insurance covers everything from lost luggage and trip cancelations to medical emergencies.
Register with STEP
The Smart Traveler Enrollment Program (STEP) is a free service that allows you to register with the American Embassy or Consulate at your destination so that they can contact you in an emergency.
Have an emergency?
Our safety team is on standby 24/7 and is ready to support you.
